CALL Stockton Explained

What is CALL?

CALL (Crisis Assistance Lifeline) Stockton will be a mobile crisis intervention service that is directly integrated into Stockton’s public safety system. The CALL Team will respond to a range of non-criminal crises, including, but not limited to, homelessness, intoxication, substance abuse, and mental wellness, non-emergency medical care, first aid, and transportation to services.

CALL Stockton will be designed to assist the people of Stockton with problems related to depression, mental wellness, substance abuse, poverty, and homelessness. CALL is not designed to respond to violent situations or life-threatening medical emergencies. The CALL team will always respect the right of their clients to refuse their services and will not force help upon those who do not want it and will not detain anyone against their will.

Who will be on the CALL Team?

CALL Teams will be staffed by a crisis intervention worker and a medic. All staff will go through an average of over 500 hours of field training.

Crisis workers will have prior experience working with crisis intervention and de-escalation, both in an education setting and on the ground. They will be expected to interact diplomatically with partner agencies. 

Medics will be staffed by either EMT workers, paramedics, or an RN. They will have experience delivering services in non-traditional environments and will also be expected to interact diplomatically with partner agencies.

What services will CALL provide?

CALL will provide a broad range of free services, included but not limited to:

  • Crisis intervention & counseling services
  • Mediation
  • Transportation to social services
  • First aid and basic-level emergency medical care

CALL will be designed to assist our community with problems such as depression, mental wellness, substance abuse, poverty, and homelessness. The CALL team is not trained to respond to violent situations or life-threatening emergencies that require a visit to the emergency room.

What will the relationship be between CALL Stockton and the Stockton Police Department?

CALL will share a central dispatch with the police department and may respond to assist the police or EMS with certain types of behavioral emergencies, such as family disputes, suicidal threats, and public intoxication. If the CALL Team feels unsafe handling a situation, the police may be asked to assist. CALL will be designed to provide an alternative to our current armed police response whenever possible.